I had a fascinating conversation recently with Slava Rubin, the co-founder and CEO of crowdfunding pioneer IndieGoGo. Though the interview was for an upcoming SmartBlog on Finance, Rubin is one of those wide-ranging thinkers who can’t seem to turn off the ideas once they start flowing.
One of his big ideas concerns businesses and their stories. “The latest generation wants a connection with the things they’re buying,” he told me. “They fundamentally want more than just a transaction. They don’t just want to buy a taco, they want to buy a taco that supports a taco stand in their local community. They want to know that they helped that business succeed.”
That need for connection favors businesses that “create a story with a beginning, a middle and an end.” In other words, customers want to know where they fit into the narrative and how they are helping to advance the story.
Small businesses might seem to have an advantage in creating this sort of connection, but Rubin says big companies, too, will find a way to leverage the power of storytelling.
“In a matter of time, you’ll see Starbucks cans at the supermarket, and you’ll be able to scan a code to see exactly who grew your coffee. Eventually you’ll be able to send an email to a farmer in Kenya, giving them feedback on their coffee. You become a part of the story.
“Forget IndieGoGo for a second; I think the concept is much bigger than what we do. It will change the way companies sell at the corporate level.”
Once again, this leads back to the central question for any entrepreneur: What’s your story? If you’re not telling it well, you’re missing out on one of the biggest trends in business today.


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